Returns & Refunds.

Timeframe. You have 14 calendar days from the date you receive your physical product or goods to request a return, followed by another 14 days to ship the items back to us.

Condition of Goods. To be eligible for a return, physical items must be unused, in the same condition that you received them, and in their original packaging.

Service Bookings & Custom Works. Due to the bespoke nature of our architectural renovation services, cancellation terms for contracted services are outlined specifically within your individual service agreement or project contract.

Processing. Once any returned physical item is received and inspected, we will notify you of the approval or rejection of your refund.

Original Payment Method. Approved refunds are automatically issued back to the original payment method — credit or debit card — used at checkout via our secure payment processor, Stripe.

Timeline. Depending on your card issuer or bank, funds typically take 5 to 10 business days to reflect on your statement.

You will be responsible for paying your own shipping costs for returning non-faulty items. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund amount.

If an item arrives damaged during transit or if there is a discrepancy with your order, please contact us immediately at inquiries@artohouse.co.uk with photographic evidence so we can resolve the issue promptly.